State Banking Association Webinar FAQs

 

What is the difference between a LIVE webinar and an ON-DEMAND webinar?

A Live Webinar registration provides one connection to the live webinar, materials and access to the recorded/On-Demand Webinar for 30 days. You may have unlimited listeners on your connection.

An On-Demand Webinar is a webinar that has been recorded and can be viewed at your convenience (24/7). With an On-Demand Webinar, you have 6 months unlimited access to the program (access to the live webinar is not included).

 

What if I have a question regarding webinar content or can’t find a specific topic?

Please email these questions to websem1@texasbankers.com.Be sure to reference the webinar title/topic in your email.

 

What should I do if I am having trouble adding an event to my cart?

We recommend using Internet Explorer 10, Google Chrome or Mozilla Foxfire to access the catalog. If you are not able to download or upgrade your internet browser, you can select Direct Registration to the right of the event title. This will allow you to register for that event, and bypass the shopping cart option.

 

Other registration questions and issues?

Use the live chat function, email: support@conferenceedge.com or phone: (877) 988-7526.

 

Where can I find archived or past webinars?

We have over 75 archived On-Demand programs available on a wide variety of topics.Be sure to click on the Archived Events tab to access the list of previously recorded programs.Programs are listed in chronological order based on broadcast date.Use the search filters at the top of the page to narrow your search. Once completed, you may need to click on the Archived Events tab again to view the results.We’ll also be happy to help you find the training that best suits your needs; just emailwebsem1@texasbankers.com.

 

Can I still register for a webinar the day of the event or later?

Yes. The most efficient way to register the day of the event is through our online catalog and paying by credit card.All programs are recorded and available for purchase on-demand through the archived events catalog after the broadcast is over.Programs are periodically removed from the catalog if the topic is repeated or if the content becomes outdated.

 

What if the check I mailed is not received before the broadcast date of the live webinar?

We encourage all registrants to pay by credit card to avoid this situation. If you must pay by check and are concerned the check will not arrive on time, please email websem1@texasbankers.com for further instructions.

 

If I have purchased the LIVE webinar but am not able to view it the day of the webinar, will I still have access to it?

Yes, by purchasing the live webinar, you have 30 days unlimited access to the recorded version.

How do I access the webinar?

You will receive an email from events@confedge.com one-two days prior to the webinar, which will include login instructions and materials. Please add events@confedge.com as a safe sender on your email or have your IT or Email Administrator add mail.confedge.com to the SPF records or to your email system whitelist.  Performing these steps will make sure that you receive all emails from the registration system. If you do not receive confirmation upon registering, email support@conferenceedge.com.

 

How long are the webinars?

Unless stated otherwise, most webinars consist of 105 minutes of instruction and 15 minutes Q&A.

 

What are the system requirments and can I test the quality of my computer/device before the broadcast?

This link: https://confedge.adobeconnect.com/common/help/en/support/meeting_test.htm  will run you through a quick system test to ensure your computer can access, view and hear the Webinar event. We recommend you test the equipment you'll be accessing the webinar from well in advance of the actual event.

 

Where can I go for help for audio problems or other technical issues?

If you are experiencing any technical issues please contact support through one of the following ways:

Email Support at support@conferenceedge.com

Call 877-988-7526

 

Can I dial in to listen to audio?

Yes, if you do not have computer speakers available and need to hear the audio over a phone line instead, please dial in to this number:  1 (855) 267-3984 followed by your unique audio code in your reminder email

 

What if I have a question about what I heard on the webinar or have a follow-up question?

Please email any questions regarding content of the webinar to websem1@texasbankers.com.Be sure to reference the webinar title in your email.

 

Will I receive a certificate of completion for attending the webinar?

Yes, you will receive a certificate of completion once you have answered the survey that appears online at the end of the live webinar.The survey will also be emailed to you following the broadcast.

 

When will the recording be available?

You will be able to access the recording of the webinar 24-48 hours after the live webinar.You will receive an email reminder once it is available for viewing.

 

How can I access all of the webinars I have purchased?

Your agenda page lists all the events you have purchased. For each event there are links for the materials, webinar content, and post event survey. The link to this page is provided in confirmation and reminder emails. At any point in time you can review their agenda and see all their active events.

 

There are others at my bank/branch location who need to listen to the webinar.  How do they access the program?

Your registration is for one hookup at one physical location; however, you may share the webinar with anyone in your bank/branch who work at the same physical location. Just email them the links and access information from your confirmation.There is also a cc function as part of the registration process where you may provide another email address to receive confirmations, instructions, etc. Only one device may be logged in to the program at a time.

 

When are the materials for the webinars made available?

If there are materials for the webinar they will be made available within the 24 hours leading up to the event, and for the duration of your registration.

 

Can I switch my LIVE registration to On-Demand and vice versa?

If you need to switch your registration from one format to the other you will need to email or call ConferenceEdge at support@conferenceedge.com , phone: (877) 988-7526 and have them cancel your original registration. Then you will be free to re-register for your new preference.

 

Shrunken display for recordings in Adobe.

Open the webinar, once you have it open press F12, then press ALT+Q, then press F12 again. This should make the Webinar display Full Screen.